Marketplace Terms & Conditions
Last Updated: 20 October 2026
Effective Date: 20 October 2026
These provisions apply to the LavishCars.com online marketplace and related services. Please read them together with our other applicable policies and any booking-specific Rental Provider agreement. Nothing in these policies removes rights that cannot legally be excluded.
Important Marketplace Notice
LavishCars.com is an online car rental marketplace connecting customers with independent third-party car rental companies and vehicle suppliers (“Rental Providers”). Unless expressly stated otherwise for a specific transaction, LavishCars does not own, operate, maintain, store or directly provide listed vehicles. The applicable Rental Provider is responsible for availability, vehicle condition, registration, insurance, delivery, collection and performance of the rental service.
Important Delivery Notice
Delivery, collection and handover times communicated through LavishCars are estimates and are not guaranteed unless expressly agreed otherwise. Independent Rental Providers ordinarily perform delivery and collection. Customers should allow for possible delays and should not rely solely on an estimated vehicle arrival time for time-sensitive plans. Mandatory legal rights remain unaffected.
1. About LavishCars
LavishCars operates a marketplace for vehicle discovery, inquiries, quotations, communication and, where available, reservations and payment facilitation. Services vary by location and transaction.
2. Independent Rental Providers
Rental Providers are independent businesses, not employees, franchisees or partners of LavishCars merely by listing vehicles. Each Provider must comply with applicable business, transport and consumer laws.
3. Your Rental Contract
Unless expressly identified otherwise, the vehicle rental contract is between the customer and the applicable Rental Provider. The Provider may require a separate rental agreement governing insurance, deposits, mileage, fuel, authorised drivers, fines, tolls, damage, late return and geographic restrictions. These Terms govern use of the Platform; the Provider agreement governs use of the vehicle, subject to mandatory law.
4. Marketplace Listings
Vehicle details, images, features, prices, deposits, mileage, availability and conditions are primarily supplied by Rental Providers, who are responsible for their accuracy. LavishCars may review, edit or remove listings but does not independently verify every detail.
5. Vehicle Availability
A displayed vehicle is not necessarily available for the requested dates. Availability can change because of other rentals, extensions, breakdown, maintenance, accidents or supplier operations. Only explicit booking confirmation establishes a confirmed reservation.
6. Inquiry vs Confirmed Booking
An inquiry, WhatsApp message, quotation or availability request is not a confirmed reservation. Confirmation must be expressly communicated by LavishCars or the Rental Provider.
7. Vehicle Make, Model and Specification
Unless expressly guaranteed, exact registration number, colour, trim, model year, optional equipment or physical vehicle may vary. Material changes must be disclosed. A comparable or higher-category replacement may be proposed subject to customer acceptance; an identical replacement is not guaranteed.
8. Vehicle Photographs
Photographs should reasonably represent the listed vehicle or category. Actual specifications and appearance may differ; Providers must not publish misleading images.
9. Pricing
Rates depend on dates, duration, availability, location, mileage, insurance, delivery, taxes and extras. Displayed rates are not final until confirmed.
10. Price Changes Before Confirmation
Prices and terms may change before booking confirmation. Customers must be informed of material changes and given the opportunity to accept or decline. Changes after confirmation are governed by agreed terms and applicable law.
11. Payments
Customers may pay LavishCars, the Rental Provider or both, as disclosed during booking. LavishCars may collect payments as an intermediary; collecting payment does not itself make LavishCars the vehicle operator. Applicable legal payment and refund obligations remain unaffected.
12. Taxes and Additional Charges
Disclosed charges may include VAT, sales tax, airport fees, tolls, fuel, parking, fines, mileage, delivery, additional drivers, insurance, cleaning, late return or damage. Review the booking and Provider agreement for applicable amounts.
13. Security Deposits
Deposit amount, method, holding period, permitted deductions and release conditions must be disclosed. A Provider collecting a deposit directly is responsible for its administration and return. LavishCars may help with complaints but cannot guarantee supplier-controlled processing times.
14. Customer Eligibility
Age, licence, International Driving Permit, identification, residency, driving history, card and insurance eligibility requirements vary by Provider, vehicle and law. Displaying a vehicle does not guarantee eligibility.
15. Customer Information
Customers must provide accurate contact, identity, licence, payment and booking information. A Provider may decline a rental where lawful verification requirements are not met.
16. Vehicle Delivery and Collection
Delivery and collection are ordinarily performed by the Rental Provider. Times are estimates unless expressly guaranteed. Traffic, previous rentals, cleaning, preparation, breakdown, staffing, weather, road closures and regulatory issues may cause delays.
17. Delayed Delivery
Providers should communicate material delays and make reasonable efforts to fulfil confirmed arrangements. LavishCars may help coordinate a resolution. Nothing here removes mandatory remedies for late or failed performance.
18. Supplier Failure to Provide the Vehicle
A Provider may be unable to fulfil a reservation due to breakdown, accident, damage, inventory error, previous-rental extension, licence or operational issues. LavishCars may help find alternatives but does not guarantee an identical vehicle, timing or price. Refund rights are governed by the booking terms and applicable law.
19. Replacement Vehicles
Material differences in class, price, deposit, mileage, insurance or conditions must be disclosed before a customer accepts a replacement. No additional charge applies without customer agreement.
20. Customer Cancellation
Cancellation deadlines, fees and eligibility are booking- and Provider-specific and should be communicated before confirmation, subject to mandatory rights.
21. Refunds
Refund eligibility depends on the booking terms, cancellation reason, payment recipient and applicable law. LavishCars will handle refunds for payments it is legally required to return; Provider-collected payments are ordinarily refunded by that Provider. See the Refund & Cancellation Policy.
22. Rental Provider Responsibilities
Providers must maintain required licences, authority to rent, registrations and insurance; provide lawful, reasonably safe and roadworthy vehicles; keep listings accurate; honour confirmed arrangements; administer deposits and documentation; and comply with consumer, transport and rental laws.
23. Supplier Verification
LavishCars may request company, trade-licence, identification, vehicle and insurance records. Approval is not a guarantee or warranty of future Provider performance.
24. Supplier Monitoring
LavishCars may assess availability, response times, cancellations, complaints, fulfilment, reviews and listing quality.
25. Marketplace Enforcement
LavishCars may warn, hide, demote, suspend or remove listings or accounts for misleading pricing, inaccurate inventory, excessive cancellations, unsafe practices, licence issues, suspected fraud or serious misconduct.
26. Customer Responsibilities During the Rental
Customers must follow applicable laws and the Provider agreement, drive responsibly, permit only authorised drivers, protect the vehicle, report accidents and damage, pay applicable charges and return the vehicle as agreed.
27. Vehicle Condition
Providers must supply vehicles meeting applicable safety and roadworthiness requirements. Customers should inspect and document vehicle condition at handover and return.
28. Insurance
Insurance is arranged or specified by the Provider unless otherwise expressly stated. Customers must review coverage, exclusions, excesses, waivers and restrictions. LavishCars is not an insurer and does not provide insurance advice.
29. Accidents
Customers must follow legal reporting requirements and the Provider’s instructions, including contacting emergency services, police, insurers and the Provider when appropriate. Liability follows applicable law, insurance and the rental agreement.
30. Breakdown and Roadside Assistance
Vehicle maintenance and mechanical assistance are primarily the Provider’s responsibility. LavishCars may facilitate communication but does not itself guarantee roadside assistance unless expressly offered for that booking.
31. Fuel, Charging and Mileage
Fuel, charging, mileage and related fees are governed by the confirmed Provider terms and applicable law.
32. Traffic Fines, Tolls and Parking
Customers are generally responsible for lawful charges arising from vehicle use. Providers may impose properly disclosed and lawful administrative fees.
33. Extensions and Late Returns
Extensions require Provider approval and availability. Late returns may incur charges under the confirmed rental agreement.
34. Off-Platform Transactions
Direct arrangements or changes made outside the Platform may be difficult for LavishCars to verify or assist with. Independent agreements not included in the confirmed LavishCars booking remain the responsibility of their parties, subject to law.
35. Reviews
Reviews must reflect genuine experiences and must not be fraudulent, unlawful, abusive or misleading. LavishCars may moderate violations.
36. Ranking and Featured Listings
Ranking may consider relevance, location, price, availability, listing quality, Provider performance, customer feedback, response rates and paid promotion. Featured placement is not a guarantee of quality or fulfilment.
37. Complaints
Report problems promptly. Providers should have an opportunity to address rental-service issues. LavishCars may review records, facilitate communication and enforce marketplace standards but does not automatically assume Provider liabilities.
38. Third-Party Acts and Omissions
To the extent permitted by law, LavishCars is not responsible for independent Provider acts or omissions involving availability, delivery, cancellation, vehicle condition, insurance, deposits, fines, breakdowns or fulfilment. Non-excludable legal duties and remedies remain intact.
39. Limitation of Liability
To the extent permitted by law, LavishCars excludes indirect, incidental, special or consequential losses arising from Platform use, interruptions or independent Provider conduct. LavishCars remains responsible for its own legally enforceable obligations and any liability that cannot be excluded.
40. Force Majeure
Events outside reasonable control, including severe weather, natural disasters, government restrictions, war, strikes, road closures and major infrastructure failures, may prevent timely performance. This does not override mandatory consumer remedies.
41. Platform Availability
Uninterrupted website, messaging or marketplace availability is not guaranteed. Maintenance, updates, outages and security incidents may affect access.
42. Prohibited Platform Use
Users must not commit fraud, impersonate others, misuse payments or data, breach security, introduce malware, manipulate reviews, unlawfully scrape content or infringe intellectual property.
43. Suspension and Termination
LavishCars may reasonably restrict or suspend Platform access for fraud, security threats, unlawful activity, serious misconduct or repeated breaches. A Provider’s right to terminate a vehicle rental is separately governed by its agreement and law.
44. Intellectual Property
LavishCars trademarks, branding, software and original Platform materials belong to LavishCars or its licensors. Third-party vehicle trademarks remain with their owners.
45. Privacy and Data Protection
Personal information is processed in accordance with the LavishCars Privacy Policy and applicable law.
46. Sharing Information With Rental Providers
LavishCars may share information reasonably necessary to respond to inquiries and arrange rentals, including contact details, dates, requested vehicle, location and eligibility information, as explained in the Privacy Policy.
47. Electronic Communications
WhatsApp, SMS, email and telephone may be used for inquiries, quotes, confirmations, changes, delivery coordination, payment and support. Marketing requires any consent mandated by law.
48. SMS Communications
Where customers opt in, SMS frequency varies and message/data rates may apply. Reply STOP to unsubscribe or HELP for assistance where supported. Marketing SMS consent is not a condition of purchase. Mobile opt-in data is not shared with unrelated parties for their marketing.
49. No Agency Between LavishCars and Rental Providers
Except as expressly agreed for a specific transaction, listing on the Platform does not create employment, partnership, joint venture, franchise or general agency between LavishCars and a Provider.
50. Consumer Rights
Nothing in these Terms excludes or limits non-waivable consumer protections, refund rights or other mandatory legal remedies.
51. Changes to These Terms
LavishCars may update Terms as services or laws change. Revised terms will be dated and material changes communicated as legally required; changes do not retroactively remove accrued rights.
52. Severability
If a provision is invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law.
53. No Waiver
Failure to enforce a provision immediately does not waive the right to enforce it later.
54. Entire Platform Agreement
These Terms, the Privacy Policy, Refund Policy and expressly incorporated notices govern use of the Platform. A separate Provider rental agreement governs vehicle use.
55. Governing Law and Jurisdiction
The applicable contracting LavishCars entity and governing law should be identified in the booking or regional terms. Any choice of law or forum is subject to mandatory consumer protections and jurisdictional requirements. This clause requires legal review before reliance.
56. Contact
For Platform inquiries, contact info@lavishcars.com or visit https://lavishcars.com. Additional statutory business-identification information will be provided where required by law.