LavishCars Refund Policy

We believe renting a luxury car should be stress free from the moment you book to the moment you hand back the keys. That’s why our refund policy is built around real situations, not fine print.

Scenario 1: You Need to Cancel Your Booking

Plans change. We get it.

If you cancel 48 hours or more before your pickup time, you’ll receive a full refund, no questions asked.

If you cancel less than 48 hours before pickup, a cancellation fee equal to one day’s rental cost will be deducted. The remaining balance will be refunded to your original payment method within 5–7 business days.

If you don’t show up and don’t cancel, the full rental amount is non-refundable.

Our advice: Cancel as early as possible. One quick call or message to our team is all it takes.

Scenario 2: You Return the Car Earlier Than Planned

Let’s say you booked a Lamborghini Urus for 7 days, but your trip wraps up on Day 6 and you want to return it early.

We’re happy to accept the car back. But no refund is issued for unused days.

Here’s why: the moment you confirmed your booking, we held that vehicle exclusively for you. We turned down other reservations to make sure it was ready. Early returns don’t change that commitment on our end.

That said, if your plans change significantly, reach out to us before your rental starts. We’ll do our best to adjust your dates and pricing.

Scenario 3: An Accident Happens During Your Rental

Accidents are stressful. Here’s exactly what to do if one happens:

1. Make sure everyone is safe.
2. Call the police and get an official report.
3. Contact LavishCars immediately. Don’t wait until you return the car.
4. Do not authorize any repairs on the vehicle without our approval.

What happens next with your rental cost depends on your coverage:

• If you took our LavishCars Protection Plan, your rental fees continue as normal and damage costs are handled through the plan (subject to the agreed deductible).
• If you’re using your own personal insurance, you’ll be responsible for coordinating the claim. Rental charges continue through the original end date.
• No refund is issued for days the vehicle is out of service due to an accident, whether or not you caused it.

The security deposit may be held or partially applied toward costs not covered by insurance, including minor damage like wheel scuffs or windshield cracks.

Scenario 4: The Car Has a Mechanical Issue (Not Your Fault)

This one’s on us.

If your vehicle develops a mechanical fault during your rental through no fault of your own, contact us right away. We will either:

• Repair the vehicle as quickly as possible, or
• Replace it with a comparable or upgraded model at no extra charge.

If there’s any period where you were left without a driveable vehicle due to the issue, we’ll review your case for a credit toward a future rental. Refunds for that downtime are assessed case by case.

We will not charge you for days you genuinely could not use the vehicle because of a fault on our end.

Security Deposit: What to Expect

A refundable security deposit is required at the time of pickup. The amount varies by vehicle.

• Cash deposits are refunded immediately upon return, provided the car comes back in the same condition.
• Credit card holds are typically released within 3–5 business days after return.

Any pending traffic tickets, toll charges, or minor damages not covered by your insurance plan may be deducted before the deposit is released.

Have Questions?

Every rental is different, and we’re always happy to walk you through the specifics before you book. Reach out to the LavishCars team. We’ll give you straight answers, not runaround.