Refund & Cancellation Policy

Last Updated: 20 October 2026
Effective Date: 20 October 2026

These provisions apply to the LavishCars.com online marketplace and related services. Please read them together with our other applicable policies and any booking-specific Rental Provider agreement. Nothing in these policies removes rights that cannot legally be excluded.

Marketplace and Payment Notice

LavishCars connects customers with independent Rental Providers. It does not ordinarily own or operate listed vehicles. Cancellation terms and refund responsibility depend on the confirmed booking, who received payment and applicable law.

1. Which Cancellation Policy Applies

Cancellation terms vary by Provider, vehicle, location, dates, rate type, offer and payment method. Applicable conditions should be disclosed before confirmation.

2. Cancellation Before Confirmation

An unconfirmed inquiry or request can generally be withdrawn without a vehicle cancellation charge. Any advance payment due back will be returned under the transaction terms and applicable law.

3. Cancellation After Confirmation

The disclosed booking-specific cancellation rules apply, subject to mandatory consumer rights. Rates may be fully refundable, partially refundable, subject to fees or non-refundable.

4. Supplier Cancellation or Failure to Provide a Vehicle

LavishCars may assist in finding the same or comparable vehicle from another Provider. Customers need not accept a materially different substitute. If no acceptable replacement is provided, refunds owed under applicable law and booking terms must be made. LavishCars will process payments it is responsible for refunding; Providers ordinarily refund sums they collected.

5. Delivery Delays

Delivery and collection times are generally estimates. A delay does not automatically determine the refund outcome. Material delays are assessed by duration, cause, whether the service was supplied, alternatives and mandatory rights. No provision excludes statutory remedies for late or failed delivery.

6. Vehicle Unavailability

Breakdowns, accidents, previous-rental extensions, maintenance, registration issues and operational problems may make a vehicle unavailable. A substitute requires customer acceptance where materially different. Refund rights depend on the circumstances and law.

7. Replacement Vehicles

Material differences in class, price, deposit, mileage, insurance and conditions must be disclosed. Customers cannot be charged a higher amount without agreement.

8. Customer No-Show

Failure to attend, communicate or meet disclosed lawful eligibility requirements may constitute a no-show under the Provider’s policy. Refund rights remain subject to the agreed terms and applicable law.

9. Early Return

Early return does not automatically entitle customers to a refund for unused time; the Provider agreement and applicable law govern any adjustment.

10. Mechanical Issues During Rental

Customers should promptly report problems to the Provider and LavishCars. The Provider is responsible for appropriate remedies under its agreement and law, potentially including repair, assistance, replacement, refund or credit. LavishCars may facilitate communication.

11. Accidents and Damage

Accidents, insurance and damage are governed by applicable law, the Provider agreement and insurance terms. Unused days are not automatically refundable.

12. Security Deposits

The party collecting a deposit is responsible for its administration and lawful return. Providers ordinarily control deposits they collect. LavishCars may assist with disputes but cannot guarantee a Provider’s processing time.

13. Deposit Deductions

Lawful, documented deductions may cover damage, fines, tolls, fuel, mileage, late return, cleaning or missing items where permitted by the agreement and law. Customers may request an explanation.

14. Payments Made to LavishCars

Refunds owed by LavishCars are ordinarily issued to the original payment method. Banks, card networks and processors may require additional time after issuance.

15. Payments Made Directly to Providers

The Provider ordinarily handles refunds of payments it received. LavishCars may help communicate or investigate but does not control money held by independent Providers.

16. Chargebacks

Customers are encouraged to contact the relevant party to resolve issues but retain all lawful bank, card and chargeback rights. Fraudulent disputes may lead to proportionate Platform action.

17. Promotional and Non-Refundable Rates

Special rates may carry stricter disclosed conditions, subject to legal remedies where the service is not provided or law requires a refund.

18. Refund Reviews and Complaints

For assistance, provide the booking reference, Provider name, payment evidence, messages, cancellation details and relevant photographs. LavishCars may review records and contact the Provider.

19. Mandatory Consumer Rights

Nothing in this Policy removes any non-waivable refund, cancellation or consumer right. Mandatory law prevails over conflicting policy terms.

20. Contact

Email info@lavishcars.com or visit https://lavishcars.com for refund and cancellation support.